GENERAL TERMS + CONDITIONS
These terms and conditions contain important information. It is essential that you read them carefully and understand them.
Thank you for joining Retreats by Design on a soul, enriching, escape. For the purpose of this document we will use the word Retreat, which covers your ‘tour’ and your participation in the ‘tour’.
Tour Schedule - Retreats by Design has created an itinerary that aims to provide you with a good balance of activities, rest & relaxation and an overall experience of the destination and/or location you are travelling to for your Retreat.
The activities included require you to be in good health, physically and mentally and of a general level of fitness. Travel Insurance is a mandatory component of your journey**.
We reserve the right to make any amendments to the itinerary, schedule and inclusions, subject to weather and availability of organised activities, cafe, bar and restaurant reservations. Whilst every effort is made prior to the Retreat and pre-bookings are made ahead of time, some situations are out of our control and may require us to make amendments to the Retreat itinerary.
Deposit - To confirm your place on your Retreat, a 50% non-refundable deposit must be made upon booking, unless advised otherwise. Deposit amounts may vary from package to package and are clearly stated on our website. We accept bank deposits if you reside in New Zealand - if you reside outside of New Zealand you may choose to make an international bank transfer, any bank fees incurred through transferring funds are the responsibility of the guest. We welcome credit cards (Mastercard, Visa) however there is a 2% surcharge applicable on top of the amount being paid.
Balance of Payments - Upon receipt of your deposit, you will be invoiced for the balance of payment and advised when final balance is due which may vary depending on the Retreat you have booked - usually between 30 to 60 days prior to the start date of your Retreat.
Timeframe - If a booking is made within two months of the start date of a Retreat, the full amount of your package is required to confirm your place.
** We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements - for domestic and international travel. Your insurance protection should include cover for cancellations, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance.
Cancellations - If Retreats by Design is forced to cancel a Retreat or any part of a tour due to weather disrupts, unavoidable accident, a natural disaster, act of God, pandemic, government action or political unrest, it will not refund any part of the tour. The individual parties are each responsible to make contact with, or claim any losses through their Travel Insurance.
Retreats by Design are not responsible for expenses incurred in preparation for any cancelled trips, such as airline tickets, travel insurance, or for costs incurred due to travel delays, flight cancellation, personal illness or family illness or death.
If in the unlikely event, due to unforeseen circumstances, Tina Arthur of Retreats by Design, was unable to conduct a tour or Retreat, every effort would be made to find a replacement to continue the tour or Retreat, as planned. If however, due to extraordinary circumstances outside of our control, whereby the tour or Retreat, could not go ahead as planned for the dates scheduled, we can apply to Villa-Finder in Bali or the accommodation provider in New Zealand for our NZ Retreats, for a postponement to a date within 12 months from original booking dates. This is subject to availability and contract with the individual Villa owner or accomodation provider in New Zealand and is not guaranteed. The initial deposit amount paid to Retreats by Design (50% of your Retreat package cost), goes directly to Villa-Finder in Bali to secure dates for accommodation and is non-refundable. Seperate terms and conditions may apply for our NZ Retreats and these will be outlined on your invoice at time of deposit.
COVID-19 policies differ between third party providers/suppliers and these will be advised at time of booking any Retreat.
Guest Cancellation - All payments received are non-refundable including deposit payments, and the terms outlined under Cancellation applies. All cancellations must be received in writing via email to tina.arthur@nztravelbrokers.co.nz.
Discounts, Refunds - Retreats by Design does not offer discounts, refunds or credits for arriving late, leaving early or missing any of the activities while on the Retreat. A tour reservation is fully transferrable to another person, for the same date and package. There is a $100 NZD transfer fee to cover administration costs involved in amendments required with Retreat arrangements. All terms and conditions apply to the Transferee, including the Liability Release and Mandatory Travel Insurance.