GENERAL TERMS + CONDITIONS

These terms and conditions contain important information. It is essential that you read them carefully and understand them.

Thank you for joining Retreats by Design on a soul, enriching, escape. For the purpose of this document we will use the word Retreat, which covers your ‘tour’ and your participation in the ‘tour’.

Tour Schedule - Retreats by Design has created an itinerary that aims to provide you with a good balance of activities, rest & relaxation and an overall experience of the destination you are travelling to for your Retreat.

The activities included require you to be in good health, physically and mentally and of a general level of fitness; and Travel Insurance is a mandatory component of your journey**.

We reserve the right to make any amendments to the itinerary, schedule and inclusions, subject to weather and availability of organised activities, cafe, bar and restaurant reservations. Whilst every effort is made prior to the Retreat and pre-bookings are made ahead of time, some situations are out of our control and may require us to make amendments to the Retreat itinerary.

Deposit - To confirm your place on your Retreat, a 50% non-refundable deposit must be made upon booking. Deposit amounts may vary from package to package and are clearly stated on our website. We accept bank deposits if you reside in New Zealand - if you reside outside of New Zealand you may choose to make an international bank transfer, any bank fees incurred through transferring funds are the responsibility of the guest. We welcome credit cards (Mastercard, Visa) however there is a 2% surcharge applicable on top of the amount being paid.

Balance of Payments - Upon receipt of your deposit, you will be invoiced for the balance of payment which is due no later than 60 days prior to your Retreat due date stated on our website at the time of booking. Reminder emails will be sent to fully inform you of this prior to payment due date. Payment plans are available upon request after your 50% non-refundable deposit has been made.

Timeframe - If a booking is made within three months of the start of the Retreat, the full amount is required to confirm your place.

** Mandatory Travel insurance - To participate in a Retreats by Design Retreat, all guests must obtain travel insurance that covers the individual for all medical treatment while travelling abroad; along with a trip cancellation insurance, which covers the individual or company, in this case Retreats by Design, if a tour is cancelled by either party.

Cancellations - If Retreats by Design is forced to cancel a Retreat or any part of a tour due to weather or other unpredictable circumstances such as natural disasters or political unrest, it will not refund any part of the tour. The individual parties are each responsible to make contact with, or claim any losses through their Travel Insurance.

Retreats by Design are not responsible for expenses incurred in preparation for any cancelled trips, such as airline tickets, travel insurance, or for costs incurred due to travel delays, flight cancellation, personal illness or family illness or death.

If in the unlikely event, due to unforeseen circumstances, Tina Arthur, of Retreats by Design, was unable to conduct a tour, every effort would be made to find a replacement to continue the tour as planned. If however, due to extraordinary circumstances outside of our control, whereby the tour could not go ahead and had to be cancelled prior to tour commencement, your Retreat package costs would be refunded in full.

Guest Cancellation - All payments received are non-refundable including deposit payments, and the terms outlined under Cancellation applies. All cancellations must be received in writing via email to tina.arthur@nztravelbrokers.co.nz.

Discounts, Refunds - Retreats by Design does not offer discounts, refunds or credits for arriving late, leaving early or missing any of the activities while on the Retreat. A tour reservation is fully transferrable to another person, for the same date and package. There is a $100 NZD transfer fee to cover administration costs involved in amendments required with Retreat arrangements. All terms and conditions apply to the Transferee, including the Liability Release and Mandatory Travel Insurance.